Shipping policy

I'm so excited to ship some artwork to you! It really means to much to me that you want to have my art in your home. As an art collector myself, I can tell you that art truly transforms your atmosphere.

Please allow 3-5 business days for handling. Shipping typically takes between 3-7 business days, but during holiday season, it could be between 5-10 business days for shipping. Shipping times are up to the carrier, though. If a package is late or delayed, I sincerely apologize on behalf of the shipping carrier. If you package is lost in transit, please contact me via mashaknabeart@gmail.com within 48 hours in order to have a replacement shipped out at no additional cost to you when it comes to certain items.

I am not responsible for any VAT, import fees or other duties that your local government may charge you upon delivery.

RETURNS AND REFUNDS

  1. Returns: You have 30 days from the date of purchase to request a return for a purchased Product. To be eligible for a return, your item must be in the same condition as you received it and in its original packaging. You must also provide proof of purchase.

  2. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping and handling fees are non-refundable.

  3. Exchanges: We do not offer exchanges at this time. If you wish to exchange a Product, you will need to return the original item and place a new order.

  4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item for a replacement or refund.

  5. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  6. We do not offer refunds for original artwork purchases, unless the item arrives damaged or defective. If you receive a damaged or defective original artwork, please contact us immediately.